Customer Service Policy

1. Introduction

We sincerely accept our customers' opinions and requests and strive to improve our products and services. At the same time, we will respond resolutely to any actions that may threaten the safety and security of other customers and employees, aiming to maintain a sound service environment.
Therefore, in order to provide our customers with the best possible service and to ensure the safety and security of our employees, we ask for your understanding and cooperation regarding the following.

2. Applicable Acts

If we confirm any facts or actions that exceed the socially accepted norms for customers, employees, and our company, we may refuse or discontinue our services, including ongoing transactions.
Furthermore, if such facts or actions are malicious, we will, if necessary, contact lawyers, the police, and the perpetrators, and take appropriate action, including legal and criminal procedures. Examples of facts or actions that we consider to exceed socially accepted norms include (but are not limited to, and include similar examples) the following:

• Violence, abusive language, threats, extortion, or intimidating speech and conduct
• Demands for apologies from us or our employees, demands for compensation such as money, and demands for punishment of our employees, etc., in a manner or content without reasonable cause
• Acts that infringe on the rights and interests of employees, such as statements that deny their personality, insulting statements, or invasion of privacy
• Prolonged reprimands (including telephone support), loitering, repetitive unilateral assertions/criticisms, and other acts that hinder business operations
• Posts on social media or the internet that damage the credibility of our company or employees
• Statements or actions that express a lack of understanding regarding our sales methods and various services without legitimate reason
• Acts that cause significant nuisance to other customers