カスタマーサービスポリシー

1. Introduction

We sincerely acknowledge and address customer feedback and requests, striving to improve our products and services. Concurrently, we are committed to maintaining a healthy service environment by firmly responding to any actions that may threaten the safety and security of other customers and employees.
Therefore, to provide you with the best possible service and ensure the safety and security of our employees, we kindly ask for your understanding and cooperation regarding the following points.

2. Prohibited Conduct

Should we identify any fact or action that exceeds the scope of socially accepted norms regarding customers, employees, or our company, we reserve the right to refuse or terminate the provision of our services, including ongoing transactions.
Furthermore, if such a fact or action is deemed malicious, we will, as necessary, contact attorneys, police, or the perpetrator and take appropriate measures, including legal and criminal proceedings. Examples of facts or actions that we consider to exceed socially accepted norms include (but are not limited to, and similar actions are included):

• Violence, abusive language, threats, extortion, or intimidating speech and conduct
• Demands for apologies from us or our employees, demands for compensation such as money, and demands for punishment of our employees, without reasonable grounds or in an inappropriate manner
• Actions that infringe upon the rights and interests of employees, such as remarks that deny their personality, insulting remarks, or invasion of privacy
• Prolonged scolding (including during phone calls), lingering, repeated one-sided claims or accusations, or other acts that hinder business operations
• Posts on social media or the internet that damage the credibility of our company or our employees
• Remarks or actions regarding our sales methods or various services that demonstrate a lack of understanding without legitimate reason
• Actions that cause significant nuisance to other customers